Jill Avery, senior director of teleservices for InfoCision Management Corporation was recently named the company's employee of the year for 2011. Avery, a resident of Austintown, received the Carol J. Byrd Award, InfoCision's highest employee honor, at its annual company Christmas party recently.
According to information from the company, Avery has played a vital role in InfoCision's recent growth and expansion, as 2011 saw the company reach the highest staffing levels in its 29-year history. Under her supervision, the recruiting teams have had great success filling positions to meet increasing client demand, while bringing employee retention rates to record highs. She also helped facilitate the major changes regarding the handling of human resource functions within each InfoCision call center, increasing operating efficiency and enhancing recruitment efforts. In addition, Avery played a pivotal role in the opening of InfoCision's first call center location outside the United States in Fort Erie, Ontario.
"Jill has been an outstanding mentor to our call center management staff at every InfoCision location," said InfoCision President and CEO Carl Albright. "Her work has had a tremendously positive impact on the operations of each of InfoCision's 35 call centers; through recruiting and retention, and helping them to generate the highest quality results in the industry. She is very deserving of this award."
Avery had been nominated for the award for five consecutive years before winning for 2011. The Carol J. Byrd Award is named after former InfoCision Vice President of Operations Carol Byrd, who died in 1993.